AJANI places great value on honesty and clarity and we are committed to building strong and lasting relationships with our customers based on trust and mutual benefit. In line with this philosophy, safeguarding your privacy, and ensuring that you get maximum benefits from our products and services is essential to us.
The following are the terms of the agreement of the purchase and use of AJANI products, the use of the AJANI website (the “Site”) , and other services rendered by AJANI. You are requested to review these terms carefully.
The buyer/User agrees to the terms and conditions outlined in this Online Contract (“Contract”) with respect to the goods, services and information provided by or through the webite. This Contract constitutes the entire and only agreement between AJANI and the Buyer/User, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods and information provided by or through the Site, and the subject matter of this Contract. The buyer/User agrees to review this Contract prior to purchasing anything and purchase of a good and use of this site shall be deemed acceptance of this Contract.
The goods and services sold by AJANI have directions of use, directions for storage and maintenance guidelines. AJANI does not accept liability for any occurrences that occur due to the Buyer/ User not adhering to this information.
This Privacy Policy describes the types of personal information we collect on the (“Site”), how we may use that information and with whom we may share it.
We principally use your data for the purposes of managing our client / prospects relationship, and especially responding to your requests or by regularly sending you news and information on our products, events and/or media that might arouse your interest.
Other than as set out in this Privacy Statement or unless we have your prior consent, we shall not share your information with any other party.
We aim at always keeping your data as safe and secure as possible, and only for the period of time necessary to achieve the aim pursued by the processing. In this perspective we take appropriate security, technological and organizational measures to prevent as much as possible any alteration, loss or unauthorized access to your data.
The buyer/User represents and warrants that (i) the credit/debit card information supplied is true, correct and complete and (ii) charges incurred by the buyer/User will be honoured by the buyer/User’s credit/debit card company and (iii) buyer/User shall pay charges incurred by buyer/User at the amounts in effect at the time incurred, including all applicable taxes. The buyer/User shall be responsible for all charges incurred using The buyer/User’s password. The buyer/User agrees to keep his or her password confidential and to notify AJANI within 24 hours of any breach of this Contract or unauthorized use of the password. AJANI does not protect the buyer/User from unauthorized use of buyer/User’s password.
The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a buyer/User of any such content or any part of the Site is prohibited.
AJANI reserves the right in its sole discretion to remove any goods for sale from the Site. Upon notice published over the Site, AJANI may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.
AJANI reserves the right in its sole discretion to refuse service at any time. The sale of any good is subject to availability.
The buyer/User agrees to indemnify, defend and hold AJANI and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a buyer/User’s violation of this Contract or use of the Site, products and services.
The buyer/User’s right to use the Site is not transferable and is subject to any limits established by AJANI or by the buyer/User’s credit/debit card company.
The goods offered through the Site are provided “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of AJANI , for any reason, and the buyer/User’s sole and exclusive remedy for any cause whatsoever shall be limited to the amount paid by the Buyer/User for the particular items purchased. AJANI and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between AJANI and the buyer/User. This Site and goods would not be provided without such limitations.
After the buyer/User’s order has been successfully submitted, a page will be displayed indicating the status of the order. An email confirming receipt of the order will also be sent to Buyer/User shortly after the order is successfully submitted. If an order confirmation email does not arrive within 24 hours after submission, the buyer/User shall contact the AJANI Online Customer Service through this contact sheet for assistance.
After checkout, our partner courier shall contact the buyer/User to confirm delivery times. All orders are subject to authorization. Only authorized orders will be processed.
If an order is incorrectly processed, is missing a product, or contains a damaged or defective item, the buyer/User shall contact the AJANI Online Customer Service through this contact sheet for assistance.
AJANI reserves the right, and the Buyer/User authorizes AJANI to the use and assignment of all information regarding Buyer/User’s use of the Site, AJANI products and services and all information provided by the Buyer/User, subject to applicable law.
This Agreement is governed by the substantive laws of the Republic of Kenya: Constitution of Kenya, 2010, the Consumer Protection Act (CPA-2012), Kenya Communications (Amendment) Act of 2009, Industrial Property Act 2001, Trade Mark Act, Cap 506, Copyright Act, No. 12 of 2001, Anti-Counterfeiting Act, 2008.
Any cause of action of the buyer/User with respect to the Site and products must be instituted within 3 months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in the above Disclaimer. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.
All legal proceedings arising out of or in connection with this Contract shall be brought solely in the Republic of Kenya and Buyer/User consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or AJANI is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of AJANI to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
This Agreement represents the entire understanding between the buyer/User and AJANI regarding its use of the Site and its products and supersedes any prior statements or representations.
Products ordered online are not for resale. As such, AJANI reserves the right to limit order quantities per item and the total value of products ordered per day and per month.
All prices on the Site are in Kenyan Shillings.
At this time, AJANI retails and offers delivery and shipping to locations within Kenya. Deliveries within the country are made at a standard cost of 300/= payable at checkout. Standard delivery is set at 1-3 working days for orders within Kenya. Customers outside Kenya will be contacted separately to settle the variable shipping costs and times.
If you receive products from www.ajanihandmade.com that do not meet your expectations, simply return the gently used products within 30 days of receipt with details on the request for exchange or refund and a refund or an exchange can be arranged. Items purchased on the website cannot be returned or exchanged at retailers that sell AJANI products. When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Once your return package has arrived, please allow up to 10 business days for your exchange or refund to be processed. You will receive a Return confirmation email once your exchange/ refund has been processed.
PLEASE NOTE: Only items purchased on the website will be accepted for a return/ exchange. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.
For any questions on how to order or the status of an order, please contact AJANI Online Customer Service through this contact sheet.